4 C’s: Compliment 09:59

We often make the mistake of instilling our own personal values and bias when working with a member. If these values don't align with the client, we often create more resistance and distance between you and the member.

Instead, our second C focuses on the idea of Complimenting the client and meeting them where they're at. This means accepting the client's perspective (even if they may not make sense to you or you agree with), create safety around the client's values, and adding potential benefits to the client's perspective.

Remember this: Engage with inquiry rather than advocacy. In other words, use questions to help steer a conversation rather than simply telling the client about better ways to achieve their goal.